jili98 Privacy Policy

1. Who This Policy Applies To

This Privacy Policy applies to all individuals who create an account on jili98, visit the platform without registering, or contact jili98's support team. It covers data collected through the main website, the mobile app, and any direct communication channels such as support email. The policy is written for and directed at players based in the Philippines.

2. Information We Collect

jili98 collects personal information in three main ways: information you provide directly when you register and use the platform, information generated automatically as you use the service, and information we may need to verify your identity as part of our KYC process.

Information You Provide

• Registration details: name, date of birth, mobile number, and email address.
• Identity verification documents: government-issued photo ID and proof of address, provided during the KYC process.
• Payment information: bank account details or e-wallet references used for PHP deposits and withdrawals. We do not store full payment credentials — these are handled through your chosen payment provider.
• Support communications: messages or queries sent to the jili98 support team through the account dashboard or by email.

Information Collected Automatically

• Device type, operating system, and browser or app version.
• IP address and approximate location (country/region level).
• Session activity including pages visited, games launched, bets placed, and time spent on the platform.
• Log data including login timestamps, session durations, and any error events.

3. How We Use Your Information

jili98 uses your personal information to provide and operate the platform, and to meet obligations that come with running an online gaming service. Specifically, your data is used to:

• Create and manage your jili98 account.
• Verify your age (21+) and identity as required.
• Process PHP deposits and withdrawals through your chosen local payment method.
• Deliver OTP codes and other account security notifications to your registered mobile number.
• Respond to customer support queries and resolve account issues.
• Monitor gaming activity to support responsible gaming tools and flag unusual patterns.
• Maintain platform security and detect fraudulent or prohibited behaviour as defined in our Terms & Conditions.
• Improve platform performance and fix technical issues based on session and error data.

jili98 does not use your personal information to build targeted advertising profiles or sell your data to third-party marketing companies.

4. Sharing and Disclosure of Data

jili98 does not sell or rent personal data. There are limited circumstances where we may share data with third parties, and these are all tied directly to the operation of the platform:

• Payment processors: your PHP transaction data is shared with the local banking channel or e-wallet provider you select in the Cashier section in order to complete the transaction.
• Game and technology providers: game providers whose titles appear on jili98 may receive session data necessary to deliver and maintain those games.
• Legal and regulatory requirements: we may disclose your information if required to do so by applicable law, court order, or a legitimate request from a government authority.
• Platform security: in cases involving suspected fraud, money laundering, or breach of our Terms & Conditions, relevant account information may be shared with appropriate authorities.

5. Data Security

Protecting the data you share with jili98 is a core responsibility. The platform uses SSL (Secure Sockets Layer) encryption across all connections between your browser or app and the jili98 servers. This means data transmitted during login, payment, and account management is encrypted in transit.

OTP verification is active on your account as a second layer beyond password entry. If you receive an unexpected OTP code, treat it as a potential unauthorised access attempt and contact support immediately without sharing the code with anyone. Never share your password or OTP with anyone — jili98 staff will never ask for these details.

Account access logs and security events are monitored to detect unusual login patterns or behaviour that may indicate an account has been compromised. If a security issue is identified, we may temporarily restrict access and contact you through your registered mobile number or email.

6. Cookies and Tracking Technologies

jili98 uses cookies and similar session-based technologies to keep you logged in during your active session, maintain your preferences, and ensure the platform functions correctly. These are technical cookies necessary for the service to operate.

We also use analytics tools to understand how players navigate the platform — which sections are visited most, where errors occur, and how different devices handle the interface. This data is used in aggregate form to improve the platform and is not linked back to individual player identities for advertising purposes.

7. Your Rights Over Your Personal Data

As a jili98 account holder, you have the following rights regarding your personal information:

To exercise any of these rights, contact jili98 support through the Help section in your account dashboard, or write to [email protected]. We aim to respond to all data requests promptly.

8. Data Retention

jili98 retains personal data for as long as your account remains active and for a defined period after account closure. Financial and transaction records are kept for longer periods where required by applicable law. When retention periods expire, data is securely deleted or anonymised so it can no longer be linked to an individual account.

If you self-exclude from the platform through the tools available on the Responsible Gaming page, your account data is retained for the duration of the exclusion period and beyond as required for compliance purposes.

9. Minors and Age Verification

jili98 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from individuals under this age. If we become aware that a minor has registered on the platform, that account will be closed immediately and any associated data deleted. Age verification is conducted as part of the account registration and KYC process.

10. Changes to This Privacy Policy

jili98 may update this Privacy Policy to reflect changes in the platform, applicable laws, or our data practices. When changes are made, the "Last updated" date at the top of this page is revised. Continued use of jili98 following publication of an updated policy constitutes acceptance of the changes. We encourage you to revisit this page periodically to stay current.

11. Contact Us About Privacy

If you have questions about this Privacy Policy, how jili98 handles your personal information, or if you want to make a data access or deletion request, you can reach us at [email protected] or through the Help section inside your account. We take privacy queries seriously and will acknowledge all requests.