jili98 FAQ — We've Got Answers

The minimum age is 21 years old. This applies to all sections of the platform — live casino, sports betting, slots, fish games, and eBingo. Age is checked during registration and again when you submit documents for KYC before your first withdrawal. Accounts confirmed to belong to players under 21 are closed immediately.

No — jili98 allows only one active account per person. Creating multiple accounts, whether under your real name or using different details, is a violation of the Terms & Conditions. If multiple accounts are discovered, all of them will be closed and any balances held may be forfeited.

KYC (Know Your Customer) is the identity verification process jili98 uses to confirm that you are who you say you are. It's required before your first withdrawal can be processed. You'll need to submit:

• A valid government-issued ID (passport, driver's licence, or national ID)
• Proof of address dated within the last three months

We recommend completing KYC soon after registering so there are no delays when you're ready to withdraw. The review process typically takes one to two business days.

You can update most personal details through the Account Settings section of your dashboard after logging in. For changes to your registered mobile number — which is linked to your OTP security — you'll need to update it before you stop using the old number. If you've already lost access to your old number, contact jili98 support directly at [email protected] so the team can verify your identity through alternative steps.

Processing times vary by payment channel. Some local e-wallet and online banking transfers reflect almost instantly, while bank transfers may take a short time depending on the sending bank and the time of day. If your deposit hasn't appeared after a reasonable wait, check your transaction history in the Cashier section and contact support with your deposit reference if needed.

Withdrawals are processed through the same local Philippine payment channels available in the Cashier section. Before your first withdrawal can be released, your KYC verification must be completed. Once verified, go to Cashier, select Withdraw, enter the amount in PHP, choose your payment channel, and follow the steps. Withdrawal processing times depend on the channel selected.

jili98 does not charge platform-side fees for deposits or withdrawals. However, your own bank or e-wallet provider may have their own transfer fees depending on the transaction type. Check with your bank or payment provider if you're unsure. The Cashier section in your account will show the current fee information for each available channel.

Local Philippine e-wallets may be listed among the available deposit channels in your Cashier section. The exact channels available — including which e-wallets are currently supported — are shown inside your account after you log in. Always use the Cashier section as the source of truth for current payment options, as availability can change.

After logging in, head to the Sports section. You'll see a list of upcoming and live events across different leagues and sports. Select an event, choose your market (match winner, point spread, totals, and more), enter your stake in PHP, and confirm the bet. In-play betting lets you place bets on matches that are already underway, including live PBA games. Winnings are credited to your PHP wallet once the event settles.

eBingo on jili98 is an online version of the classic bingo format — numbers are drawn electronically and cards are managed automatically by the system on your behalf. You don't need to manually daub numbers. Head to the Bingo section, choose an available session or draw, purchase your cards in PHP, and the game handles the rest. It's a simple, fast format that many Filipino players enjoy.

Fish games are multiplayer arcade-style games where you use in-game ammunition (purchased with your PHP balance) to shoot at fish and other sea creatures displayed on screen. Different creatures carry different point values and prize multipliers. When you shoot and catch a fish, the corresponding prize amount is credited to your balance. Visit the Fish Games section to see the available titles and start playing.

Slots and RNG-based games in the Game Lobby use certified random number generators to determine outcomes independently for each spin or round. Live casino games use real dealers and physical equipment — cards, roulette wheels — streamed in real time from studio environments. No game outcome is ever predetermined, and jili98 does not guarantee wins or profits on any game. All gaming involves financial risk.

Contact jili98 support at [email protected] immediately. The support team can temporarily lock your account while the situation is reviewed. In the meantime, change your password from a secure device as soon as possible. Never share your password or OTP code with anyone — jili98 staff will never ask for these details. If you received an OTP you didn't request, that's a sign someone may be attempting to access your account.

When jili98 detects a login from a new or unrecognised device, it sends a one-time passcode (OTP) via SMS to the mobile number registered on your account. You enter this code within the time window shown on screen to complete the login. OTPs expire quickly and cannot be reused — this means even if someone has your password, they cannot log in without access to your physical phone. Never share an OTP with anyone.

No — never. jili98 support staff will never ask for your password, OTP code, or any sensitive account credentials under any circumstances. If you receive a message — through any channel — from someone claiming to be jili98 and asking for these details, treat it as a scam attempt. Report it to the real support team through your dashboard immediately and do not provide any information.

Yes — the jili98 app gives you access to the same full platform as the desktop site. Your PHP wallet, betting history, live casino tables, sports markets, game lobby, fish games, eBingo, account settings, and the Cashier section are all available inside the app. Your session and balance carry over between the app and the browser seamlessly.

No — the app uses the same account as the website. Simply download the app from the App page, install it on your Android or iOS device, and log in using the same mobile number or username and password you use on the website. Your PHP wallet balance, KYC status, and account settings are all shared across devices.

Log in and go to the Account Settings or Responsible Gaming section in your dashboard. From there you can set a daily, weekly, or monthly deposit limit in PHP. Once a limit is active, it takes effect immediately. If you want to increase an existing limit, a cooling-off period is required before the change takes effect — this prevents impulsive decisions during a gaming session.

Self-exclusion can be activated from your account dashboard or by contacting support at [email protected]. Once activated, your account is suspended for the full duration you selected — the period cannot be shortened. This is intentional. Any PHP balance in your account at the time of exclusion is held safely and will be available for withdrawal once the exclusion period ends and your account is reviewed. If you need more time away, the period can be extended by contacting support.